The Management of Air Peace has apologised to all its passengers who have been affected by the delays and cancellations experienced across some of its operations in recent days.
A statement signed by Oluwatoyin Olajide, Chief Operating Officer (COO) Air Peace Limited said the airline understand the frustration and inconvenience these have caused and deeply regret the disruptions to their travel plans.
Mrs Olajide stated that the disruptions resulted from a combination of unforeseen circumstances, including an inadvertent false fire alarm that grounded one of its aircraft, adverse weather conditions that resulted in diversions, delays and, in some cases, outright cancellations, a bird strike that grounded another aircraft for days, technical issues requiring necessary mandatory checks and maintenance, as well as a delay in the availability of aviation fuel in some cases.
She said: “While some of these circumstances were beyond our immediate control, we acknowledge the impact they have had on our passengers. Our focus is on managing these challenges responsibly, minimising disruption and ensuring that our passengers are not left to bear the consequences of operational challenges.
At the same time, we wish to make one point unequivocally clear: Air Peace will never compromise safety in an attempt to keep to a schedule. In Air Peace, safety remains our highest priority. We will NEVER compromise the safety of our passengers, crew and aircraft.
An aircraft will not be released for service until our technical teams and all relevant safety procedures are satisfied that it is safe to fly. Where weather, technical conditions, a bird strike or any other safety-related circumstance requires an aircraft to remain on the ground, that decision will always take precedence over operational convenience.”
Air Peace COO noted that the airline is taking immediate steps to stabilise its operations, strengthen its contingency measures and improve its communication and responsiveness when unforeseen challenges arise.
She added that Air Peace remains committed to providing safe, dependable and increasingly seamless air travel, and to earning the trust and confidence of the flying public
Olajide while appologising to every passenger who has been inconvenienced, kept waiting, had a journey disrupted or had to rearrange important plans because of these operational challenges, deeply appreciated the patience and understanding of the passengers and the confidence they continue to place in Air Peace.
She said the airline remain committed to giving passengers the quality, reliability and service experience they deserve.
