The Acting Chief Operating Officer (COO), Bi-Courtney Aviation Services Limited (BASL), operators of Murtala Muhammed Airport Two (MMA2), Lagos, Tosan Duncan, has said that the company is embracing new strategy of technology and using the data they have to give the passengers a better experience,
Duncan stated that Bi Courtney is also going for the on-time policy which is the only way to go to give passengers the experience.
Speaking in an interview on the sidelines of the recently held League of Airport and Aviation Correspondents, LAAC Conference at Providence Hotel, Ikeja, Duncan stated that the company
is going for enterprise resource solutions so that it can integrate their good governance and allow that efficiency to happen.
She said Bi-Courtney is going for the infrastructure, expanding the runway, making sure that they are actually ready for the capacity that is coming.
Bi-Courtney COO stated that as an airport and as a terminal,they are determined that changing strategy with the changing times, the company must be a global player.
In her words: “Let’s begin with leadership. So again, not that I’m holding brief for our chairman, Dr. Wale Babalaki, but at the end of the day, when you have got a futuristic vision and you have got that determination to get not just to the end of that road, but beyond that is what has kept us going; sheer determination to keep good governance and leadership at bay. And the fact that I tell you, every day that we work, we are actually looking for continuous improvement and that is our mantra. So, it’s not easy, like you said, working in the public and the private, but that’s why it’s called a Public-Private Partnership (PPP).
She emphasized that Bi-Courtney is very much open for that collaboration to go on.
Duncan pointed out that “with MMA 2 especially and the on-time policies that we are looking for and the enterprise resource solutions that we’re looking for, planned, preventive maintenance, that’s going to be our new mantra. We are also already getting ready for Christmas. It’s July, but we’re ready for Christmas because we know that if we don’t work into the future and work ahead of the game, then we are not going to be ready at all. These are some of the strategies that we are looking for”.
On the new strategies BASL is adopting to meet up with the new changing times and challenges in the sector, the COO explained that If they do not train the people they have and give them the tools that they need, then they cannot move forward into the new global platform of embracing technology.
She stated that its training, tools and technology that brings the trust that their passengers can have when it comes to the experience company is looking for.
“The passenger is already anxious to track this. All he needs is for you to check him in with the technology and scan him out and get him on the aircraft safely and all the way to the other side.
So at the end of the day, if we do not embrace the new strategy of technology and using the data that we have to give the passenger a better experience, then you know we really haven’t begun the journey. So, at the end of the day, for MMA 2 and Bi-Courtney, as you say, on behalf of Dr. Wale Babalaki, one of the things that we’re doing is going for the on-time policy because it sounds old fashioned, but it’s the only way to go when we give the passenger the experience.
We’re going for enterprise resource solutions so that we can integrate our good governance and allow the efficiency to happen. We’re going for the infrastructure, expanding the runway, making sure that we’re actually ready for the capacity that’s coming. Fortunately, although we’ve got a good railway system in Nigeria and our road network, yes, it needs a little bit of re-engineering. The sky is actually the safest place to be. And so we as an airport and as a terminal are determined that the changing strategy with the changing times, we must be a global player”, She said.
