The management of Dana Air has disclosed that the airline has commenced operational audit as advised by the Nigerian Civil Aviation Authority (NCAA).
The airline explained in a statement signed by its media and communication manager, noMr Kingsley Ezenwa that they are fully cooperating with the NCAA to ensure their quick return to flight operations.
According to Ezenwa, “operational Audits are regulatory and airlines are required to suspend their operations when the regulator calls for it and we are confident that having been successful in previous audits, we will come back even stronger and better.
The audit is also an opportunity for us to prove once again and reassure our guests, clients and partners that we remain strong, safe, efficient and reliable”.
Ezenwa explained further that: “As an airline, we are not insulated from the multiple challenges airlines and the aviation industry is grappling with daily which includes the recent skyrocketing cost of aviation fuel at N830/ltr, unavailability of forex, Ground Handling services, inflation, multiple taxation amongst other operational challenges which airlines have made frantic efforts to communicate to the flying public and the government.
While this short stay off the market remains painful and heartbreaking for us, our customers, clients and partners, we remain very hopeful and very confident of our position.
Our offices will remain open to our travel partners, clients and our customer service will still be operational 24/7 as always to assist customers with necessary information.”
He advised their customers with unused tickets to apply for refunds by sending an email to contact@flydanaair.com with their details as the airline will try and resolve them in a timely manner.
Ezenwa apologized to all affected customers, clients and travel partners for any inconveniences caused and crave their understanding and patience in the cause of the audit.
