The Nigerian Civil Aviation Authority, NCAA, has sent a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers.
A statement signed by Mr Michael Achimugu
Director, Public Affairs and Consumer Protection said
the penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority’s request, failure to process refund and compensation, and lost baggage.
Achimugu noted that in addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers.
He said failure to comply with the letter will attract stiffer penalties for the airline.
