Delta gives customers more ways to reclaim joy of travel

Global airline’s people-first approach continues with landmark moves that boost loyalty rewards, simplify travel and reignite the experience   Delta customers can now look forward to industry-first loyalty rewards, digital tools that make it simple and seamless to satisfy travel requirements, more seats to more destinations, and new and classic onboard refreshment options. Consumer confidence and demand for travel are growing as COVID-19 vaccinations accelerate, and Delta is welcoming customers back with new travel experiences – all while enhancing the Delta CareStandard health and safety commitment the airline has become…

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Delta’s proven vaccine transport capabilities provide global reach in efforts to end pandemic

Delta is in a unique position to distribute the COVID-19 vaccine on a global scale thanks to its extensive global network, unmatched international airline partnerships and proven ability to safely and effectively transport COVID-19 vaccines. The global carrier is also using its unique Vaccine Watch Tower to prioritize every shipment booked with the COV special handing code.   “We have been shipping vaccines daily throughout the U.S. with 100 percent reliability, and as the global effort accelerates, we have been able to leverage our international network and Pharma expertise to…

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Delta extends middle seat blocking through April 2021

Delta Air Lines is continuing its industry-leading commitment to provide more space on board as the only U.S. airline to block middle seats and limit capacity on all flights departing through April 30, 2021, ensuring customers can confidently plan and book their spring travel. The airline has consistently listened to its customers and prioritized their preferences by offering more space through seat blocking and reducing the overall number of people on board each flight since April 2020. “We want our customers to have complete confidence when traveling with Delta, and…

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Delta Air Lines announces 2020 financial results, provides outlook for March 2021 quarter

Delta Air Lines today reported financial results for the December quarter and full year 2020 and provided its outlook for the March quarter 2021. “Our December quarter results capped the toughest year in Delta’s history. I want to thank the Delta people who have risen to the occasion, focusing on delivering results for all of our stakeholders by putting our customers at the center of our recovery,” said Ed Bastian, Delta’s chief executive officer.  “While our challenges continue in 2021, I am optimistic this will be a year of recovery…

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Delta eliminates international change fees, adds more flexibility to new tickets

Delta is making it easier for customers to book, change or cancel their travel plans by permanently eliminating change fees for tickets when flying internationally from North America.   As customers consider travel in 2021 and beyond, they can look forward to more choice and control over managing their plans as Delta is expanding on its customer-first flexibility promise. “No year has better demonstrated the value of flexibility than this one,” said Delta CEO Ed Bastian. “Our approach has always been to put people first, which is why we’re extending…

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Delta to launch first quarantine-free, COVID-free travel to Europe through new testing protocols

Delta Air Lines, the Aeroporti di Roma and Hartsfield-Jackson Atlanta International Airport have joined in a first-of-its-kind trans-Atlantic COVID-19 testing program that will enable quarantine-free entry into Italy, in accordance with a decree expected to be issued soon by the government of Italy. “Carefully designed COVID-19 testing protocols are the best path for resuming international travel safely and without quarantine until vaccinations are widely in place,” said Steve Sear, Delta President – International and Executive Vice President – Global Sales. “Safety is our core promise – it’s at the center…

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Delta posts adjusted pre-tax loss of $2.6b, ends Sept. quarter with $21.6b in liquidity

Delta Air Lines today reported financial results for the September quarter 2020. “While our September quarter results demonstrate the magnitude of the pandemic on our business, we have been  encouraged as more customers travel and we are seeing a path of progressive improvement in our revenues, financial results and daily cash burn,” said Ed Bastian, Delta’s chief executive officer.  “The actions we are taking now to take care of our people, simplify our fleet, improve the customer experience, and strengthen our brand will allow Delta to accelerate into a post-COVID…

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Delta resumes Lagos to Atlanta service with added safety measures

Delta Air Lines has resumed operations from Lagos to Atlanta. Starting today (September 9, 2020), the airline will fly four times a week with departures on Wednesdays, Thursdays, Saturdays, and Sundays. “We know how important access to the United States is for our customers and now the restrictions have been lifted, we’re looking forward to re-starting our Lagos service to facilitate travel and business opportunities in Atlanta and beyond,” said Bobby Bryan, Delta’s commercial director – Africa . “Customers will have a different flying experience the next time they step…

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Five ways Delta is keeping lavatories safe, clean for clients

Delta Air Lines has said that cleanliness across travel and particularly in airplane lavatories is of utmost importance, especially in the COVID-19 era, as its customers can rest easy. “Over the past few months, our customer satisfaction scores have skyrocketed by double digits, including those for onboard lavatory cleanliness,” said Bill Lentsch, Chief Customer Experience Officer. “But that’s not stopping us from going even further to make sure customers feel safe and comfortable when they travel with Delta.” Here are five ways Delta is keeping lavatories – and the rest…

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Delta to resume Atlanta – Lagos flights September

There are indications that  Delta Air Lines may resume Atlanta to Lagos*(LOS) flights in September. This is based on the airline’s time table which put the resumption of its Ghana operations in September and that of Nigeria subject to government approval for resumption of international flights operation which the government has already approved for the 29th of August. Maybe the airline management is not aware of the date already announced by the Nigerian government. Meanwhile, as Delta works to restart service in line with the lifting of travel restrictions, potential…

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