Jumia Travel Nigeria strives to build Africa’s biggest brand
.. Awards 28 Lagos hotels as it celebrates 3rd Anniversary
As Jumia Travel Nigeria, Africa’s number one hotel booking website on Thursday November 17 celebrated its 3rd year of doing business in the country and also marked the second edition of its awards ceremony at Intercontinental Hotel, Victoria Island, the company has promised to build one of the biggest brand that will rule Africa.
Speaking during the awards to hotels and presentation at the event, the managing director of Jumia Travel Nigeria, Kushal Dutta stated that the vision of the company is to become the amazon of Africa in hotel booking, flights booking and other related areas.
While explaining the rationale behind the awards, Dutta said: “Celebrating greatest achievements and relationships not only set the awardees apart, but also strive to create better service and experience for the guests. The objective is to appreciate outstanding performers while creating a dynamic platform for players to meet and interact.”
Commenting on the performance of the company in the last 11 months, Dutta stated that investment in world-class technology that has improved customers’ experience on the company’s portal has been one of the greatest achievements recorded so far.
He made reference to the Web Progressive App (WPA) technology developed by the company which makes customers spend less time searching their hotels of choice.
The technology, according to him, was showcased by Google at the Web Development event recently.
“Our monthly traffic grew from 93,000 to 650,000 making Jumia Travel the largest online travel agency in the country.” he added.
Dutta disclosed further that the company has launched a new company called Jumia Pay to help clients ease the stress of payment.
Jumia as a complete African Company operates in four African countries so far, he said.
He maintained that the company has a 24 hours service centre always to help the customers, has a Travel Advisory Service, Service Cloud among others unique innovation introduced to make bookings for hotel, airlines seamless.
According to him: “In the last three years, Jumia Travel has provided an online platform for local hotels, ensuring that both small boutique properties as well as privately owned residences can now enjoy fair display and online presence as with global chains and renowned brands.
Paving and supporting the digitization process of hotels and the adoption of eCommerce has also been at the forefront of objectives set by the company, with 50percent of its hotel partners making their online debut via the platform.
Among innovative solutions launched by Jumia Travel include WEX virtual payment (a solution which allows hotels to easily receive payment from guests), various mobile-based payments, progressive web extranet, Live Chat, local languages and around-the-clock customer service”.
He noted that this year marked the third anniversary of Jumia Travel, and the second edition of the company’s sponsored awards.
The event also marked the launch of the ongoing legendary Black Friday sale, which comes early this year, to ensure travelers are able to make their holiday bookings without the last minute rush, Dutta said.
At the event, some of the winners of the Customer Choice Award include, Ikoyi Fairview Apartments; Apartment Royale Hotel & Suites; Jeromes Gardens & Suites; Bluespring Hotel; and Epe Resort. Winners of other categories included Ibis Hotel Ikeja; Park Inn by Radisson; Fahrenheit Loft; Eko Hotel & Suites; and Cumberland Hotel.
A total of 28 Lagos hotels were awarded under five categories namely, Customer Choice, Best Partner Hotel, Best Hotel Partner, Booking Award, and Rising Star Award.
Jumia Travel (formerly Jovago) is the hotel booking service of Jumia, aimed at creating a connected digital Africa to improve people’s lives on the continent using the Internet.
NANTA boss berates FAAN on incessant power outages at MMIA, Lagos
Cultural Tourism: Okorocha urges NANTA to unite Nigerians
We offer wholesome experience that guarantees repeat business- GM Tinapa Hotel
Uber discounts 50% on rides in Lagos for 10 days in November